Social Posting — How to Use Pardot’s New Social Media Tools

social posting

Pardot has made some exciting updates to its social posting functionality! Read on to check out the new updates and make sure you know how to use them.

Before we get into the details of how to use Pardot’s social posting functionality, make sure you have added the corresponding social media connectors. Here are links to the instructions:

How to Create a Post

  1. Navigate to Marketing –> Social.
  2. Click the blue + New Social Post button.
  3. Type in your message — use the Insert Link and Attach Image buttons to insert images or Pardot marketing assets.

Don’t forget: Posts must be at least 3 words in length and only links beginning with http:// or https:// will be rewritten as tracked links. Also, only the following image file types are supported: .jpg, .jpeg, .png, .gif. Attached images render natively in Twitter and Facebook, and are rendered as previews on LinkedIn.

  1. From the Select accounts dropdown, choose the accounts you’d like to post the message to.
  2. Optional: Select a campaign and/or add tags.
  3. If you want to post immediately, click Post Now — or, if you want to schedule a time for it to automatically post later, mark Schedule.

social posting

How to Repost Social Messages

What if you want to repost a message (maybe you made a typo and already deleted the original message) or post it to an additional social media network? To repost a social message (either as-is or with edits), click the the gear icon (⚙) next to the post and then click Repost.

Don’t forget: The social network you are reposting to may have recency rules around duplicate posts, causing a repost to be rejected. If it is rejected, the message will appear in the Failed Social Posts table along with the reason for failure. You are able to attempt to repost the message later.

How to Review Social Messages

To review/edit a scheduled social message:

  1. Navigate to Marketing –> Social.
  2. Click the name of the post that you would like to review or edit in the Scheduled Social Messages table.
  3. View Social Message Details to see Scheduled for and Sent with. Note: Other rows like Replies/Comments appear, but data will not populate until the message has been posted.
  4. To edit your message, click Edit and make any necessary changes.

Analyzing the Social Posting Report

To see the number of Clicks, Likes, Replies, Comments, and the Sent At date/time, click Reports –> Connected Apps –> Social. Clicking on the name of a message will take you its specific details page. The reports are grouped by social platform.

Here’s what to look for:

Twitter

  • Clicks: The total number of clicks for all links included in the social posts.
  • Unique clicks: The number of unique prospects that clicked on links included in social posts
  • Retweets: The number of Twitter retweets

LinkedIn

  • Clicks: The total number of clicks for all links included in the social posts.
  • Unique clicks: The number of unique prospects that clicked on links included in social posts
  • Comments: LinkedIn comments (company pages only)
  • Likes:  LinkedIn like (company pages only)

Facebook

  • Clicks: The total number of clicks for all links included in social posts
  • Unique clicks: The number of unique prospects that clicked on links included in social posts
  • Comments: Facebook comments
  • Likes: Facebook likes

How clicks are tracked

Every link click in a social post is included the total click number. Unique clicks are based on the visitor’s cookie – if they are using the same cookied browser while clicking the link multiple times, subsequent clicks on the post are not considered to be unique.

Pardot’s Social Posting Knowledge Base article gives a great example:

 

  • Visitor A visits Twitter and clicks on a social post link for the first time. We record 1 click and 1 unique click.
  • Visitor A clicks on the same social post link again 20 minutes later. We record 1 click and no unique click.
  • Visitor A clicks on the same social post link again after another 20 minutes. We record 1 click and no unique click.

For the example above, the social post would show 3 total clicks and 1 unique click.

 

Keep in mind: Pardot is continually refining what is a valid in and invalid click on a link. While the reporting stats may not line up 100% with bitly stats or other link tracking services, we are confident in the stats you see in the Pardot reporting product for social tracking.

Additional Notes*:

  • There is no limit to the number of Social Posting connectors you create.
  • Social Posting is included in all editions (Standard, Pro, and Ultimate).
  • You may want to disable auto-posting between accounts before using Pardot Social Posting. If you post with Social Posting to Facebook, Twitter, and LinkedIn and are using auto-posting to connect any of the same accounts, the same message will post twice to the same account.
  • If your Facebook account is configured to automatically post to Twitter, you will need to disconnect your Facebook account from Twitter in order to use Pardot Social Posting to manage these accounts. From there, you can set up separate Social Posting connectors for Facebook and Twitter.
  • Posting to Google + accounts is not available due to Google API limitations.
  • Clicks on tracked links from auto-posts will be associated with the account that is directly connected to Pardot.
  • When Pardot rewrites a link to bit.ly, these links will be uniquely rewritten depending on the social connector that the URL will be posted to (like Facebook and Twitter).
    • Since the bit.ly links may be different, we rewrite the links upon posting.
    • You will not see the bit.ly link populated before then but the character count will be adjusted.
    • Pardot will use your custom bit.ly  account URL if you already have the bit.ly Connector set up. If not, Pardot will create a standard bit.ly URL.
  • Social Posting is available to Administrator and Marketing roles only.
  • When making a post, Pardot will count the number of characters in the post backward from 140.
    • This 140 character limit only applies to Twitter. The limit for Facebook is 4000, and the limit for LinkedIn is 700.
    •  If you exceed 140 characters, Pardot will show your character number as a negative number for every character over 140. For LinkedIn posts, the number can be as low as -560, which meets the 700-character limit. Facebook-only posts do not display a counter.

That’s a wrap! You should be all set to start using Pardot’s new social posting functionality.

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*Source: Pardot

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